
MANAGEMENT CONSULTING
Whether you’re in need of a complete organizational redesign, optimization of company structure, an evaluation of performance management, or tactical sales and marketing plans, we offer you our expertise to tailor and customize a program that promotes culture change and ensures your business evolves with a repeatable and scalable system in place.
With over 25 years of experience consulting to business in change and growth modes, we offer our expertise in the following areas:
Business Analysis
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Review current state (existing systems, processes, KPIs)
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Define scope and desired business objectives / goals
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Identify customer expectations and target markets
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Determine roles and responsibilities of all employees, stakeholders and partners
Sales & Customer Service Playbooks
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Design customer service playbooks as a guide to meet objectives when dealing with customers
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Design sales playbooks as a guide to meet sales objectives
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Leverage this process and the curriculum created for new hires
Performance Management Evaluation
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Define individual, team and management roles
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Review KPIs, progress and accomplishments for each individual, team and manager
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Perform behavioural analyses and self-evaluations
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Conduct 1-on-1 reviews
Business Strategy
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Design, implement and execute new business strategy
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Leverage this process and the curriculum created for new hires
Structure Optimization
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Identify gaps in personnel and review each role as it contributes to the business as a whole
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Build an ideal customer profile and ensure employee functions match the desired outcome
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Strategically assign territories
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Align sales and marketing teams
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Review management roles and align appropriately