MANAGEMENT CONSULTING

Whether you’re in need of a complete organizational redesign, optimization of company structure, an evaluation of performance management, or tactical sales and marketing plans, we offer you our expertise to tailor and customize a program that promotes culture change and ensures your business evolves with a repeatable and scalable system in place.

With over 25 years of experience consulting to business in change and growth modes, we offer our expertise in the following areas:

Business Analysis

Review current state (existing systems, processes, KPIs)
Define scope and desired business objectives / goals
Identify customer expectations and target markets
Determine roles and responsibilities of all employees, stakeholders and partners

Sales & Customer Service Playbooks

Design customer service playbooks as a guide to meet objectives when dealing with customers
Design sales playbooks as a guide to meet sales objectives
Leverage this process and the curriculum created for new hires

Performance Management Evaluation

Define individual, team and management roles
Review KPIs, progress and accomplishments for each individual, team and manager
Perform behavioural analyses and self-evaluations
Conduct 1-on-1 reviews

Business Strategy

Design, implement and execute new business strategy
Leverage this process and the curriculum created for new hires

Structure Optimization

Identify gaps in personnel and review each role as it contributes to the business as a whole
Build an ideal customer profile and ensure employee functions match the desired outcome
Strategically assign territories
Align sales and marketing teams
Review management roles and align appropriately