Management Consulting

MANAGEMENT CONSULTING

Whether you’re in need of a complete organizational redesign, optimization of company structure, an evaluation of performance management, or tactical sales and marketing plans, we offer you our expertise to tailor and customize a program that promotes culture change and ensures your business evolves with a repeatable and scalable system in place.​

With over 25 years of experience consulting to business in change and growth modes, we offer our expertise in the following areas:

Business Analysis

Business Analysis

  • Review current state (existing systems, processes, KPIs)

  • Define scope and desired business objectives / goals

  • Identify customer expectations and target markets

  • Determine roles and responsibilities of all employees, stakeholders and partners

Sales Customer Service Playbooks

Sales & Customer Service Playbooks

  • Design customer service playbooks as a guide to meet objectives when dealing with customers

  • Design sales playbooks as a guide to meet sales objectives

  • Leverage this process and the curriculum created for new hires

Peformance Management Evaluatin

Performance Management Evaluation

  • Define individual, team and management roles

  • Review KPIs, progress and accomplishments for each individual, team and manager

  • Perform behavioural analyses and self-evaluations

  • Conduct 1-on-1 reviews 

Business Strategy

Business Strategy

  • Design, implement and execute new business strategy

  • Leverage this process and the curriculum created for new hires

Structure Optimization

Structure Optimization

 

  • Identify gaps in personnel and review each role as it  contributes to the business as a whole

  • Build an ideal customer profile and ensure employee functions match the desired outcome 

  • Strategically assign territories 

  • Align sales and marketing teams

  • Review management roles and align appropriately